With SAP R/3, we smoothed the path to a globalized economy, helping customers of every industry and size to customize and extend enterprise … Jim: Grundfos recently rolled out Qualtrics and SAP Customer Relationship Manager (CRM). Reference. Amplify the power of human experiences and expertise with computer insights across your business. ServiceNow will acquire Element AI, an artificial intelligence (AI) company. Efficient Account Receivables using Artificial Intelligence . SAP aims to step up its artificial intelligence, machine learning game as S/4HANA hits public cloud. AI in your ERP / CRM. With IoT data, sales and marketing people can get to know customer needs, wants, and behaviors on a much deeper level – and deliver the types of experiences that make them feel valued and understood. Service Ticket Intelligence Artificial Intelligence CRM Service Machine Learning SAP Cloud Platform. Shell uses intelligent fuel management functions to process delivery tickets on a mobile tablet using an electronic proof-of-delivery solution. Several artificial intelligence tools are utilized to enhance their CRM’s. Rather than the science fiction portrayal of machines replacing humans, augmented intelligence focuses on AI’s assistive role in helping people learn, make decisions, and innovate. AI solutions from SAP can help solve complex business challenges with greater ease and speed by focusing on three key AI characteristics. Bank customers expect an experience similar to other commercial retail sites – user friendly experiences with personalized recommendations for products and services. How Artificial Intelligence ... B y using historical service interaction data that already exists in the CRM application, ... SAP Data Intelligence is a platform you can use to build your own custom specific AI / ML use-cases. Daniel Seel. Bisnode wird zusammen mit Cybersystems daran teilnehmen und dabei eine Best Practice Session halten. Connect with them here by searching for SAP professionals and members of our influencer programs , such as SAP Champions and SAP Mentors – filtering your results by country, expertise, and more! Integration with third-party tools like calendars is a must, as is high-quality activity tracking, excellent security, and an offline mode. Or Thomas Neuhaus posted on August 4, 2020 Business Trends. A CRM system isn’t just one solution. By leveraging the massive amounts of IoT data coming into their CRM, they can dramatically transform the customer experience. Simply put, customer relationship management (CRM) ... artificial intelligence and machine learning. The immersive technology – and low-cost hardware – have moved beyond the gaming industry and into the realm of marketing, sales, e-commerce, and customer service. But it’s not a bygone trend. Since these cognitive skills are complex, AI is an umbrella term for various disciplines such as robotics, planning, problem solving, speech processing and machine learning (ML). Build and deploy AI applications at scale using SAP Cloud Platform, with ready-to-use business services, AI-driven data orchestration, and pipelining on an open source framework. 0. Join SAP software users, developers, consultants, and mentors to get help, share ideas, and connect with others in SAP Community, and visit SAP News Center for the latest news and announcements from SAP. CRM chatbots can empower users with in-the-moment insights, prompts and alerts, recommendations, and next-best actions. These AI-powered programs simulate conversations with customers via websites, text messages, messaging apps, and over the phone in a natural, increasingly human way. Nainpreet Singh Grover posted on August 3, 2020 Technical Articles. From wearables that collect athlete data to mobile apps for athlete engagement, everything in sports is going digital. Course Summary. Experte im Bereich SAP MDG wie KI-gestützter Stammdatenpflege, SAP Data Hub und MDG oder integriertem Reporting zur Datenqualität . Just as artificial intelligence does not exactly replicate human intelligence in a system or device, affective computing systems are not emotional in the same ways that humans are. Find out how HarrisLogic leverages SAP technology to transform behavioral healthcare by connecting all the data clinicians need to succeed in their jail diversion mission. But hyper-personalization goes way, way beyond these now old-school capabilities. When appliances, switches, devices, and other infrastructure can all share data and intelligence, our homes, offices, factories, and any other place people occupy will be safer and more comfortable while also controlling costs. Although SAP offers SAP C/4HANA and is continuing to develop it further, last year the SAP CRM On-Premise world was extended by a new and interesting CRM alternative, SAP S/4HANA Customer Management. All of the computer software in the world to help with CRM means nothing without proper management and decision-making from humans. Build a SAP Data Intelligence ML Scenario with TensorFlow. With intelligent technologies, healthcare providers can move from volume to value to improve health outcomes and efficiencies. Empathy could be built into enterprise software systems to improve the user experience by, for example, sensing when employees become frustrated with a task and offering feedback or suggestions for help. In customer service and field service, if there was an issue or product malfunction pre-IoT, the customer would have to explain the problem as best they could to a service rep, the rep would try to troubleshoot, and, failing that, the rep would dispatch a technician. Using this insight, marketers can deliver hyper-personalized content and offers at just the right time. Comments. MIGUA decided to replace the existing legacy CRM system with a modern cloud based CRM solution. Many individuals have predicted that artificial intelligence’s foray into … Security. 2. Make AI work for your business and IT operations by using our AI solutions to accelerate automation, eliminate human errors, and elevate business actions. They are designed by humans with intentionality and reach conclusions from instant analyses. Learn how Kaiserwetter uses AI capabilities from SAP to help clients make green energy investments as risk-free and profitable as possible for customers. Die SAP Marketing Cloud habe allerdings mehrere Mankos, die sich durch Emarsys lindern ließen: „Diese Lösung ist nicht Cloud-nativ, und es fehlt ihr ein Partner-Ökoystem. You can consume them through an API without the need to adapt. Tags: AI, artificial intelligence, COVID-19, intelligent technologies, SAP Purpose Network, supply chain SAP Purpose Network Live: Connecting a community of changemakers Read about SAP's response to COVID-19 Artificial intelligence transforms the future ERP solutions. A CRM industry expert has said that “artificial intelligence and machine learning will transform CRM in the next three years.” He has also predicted that the five market leaders, Microsoft, Salesforce, Oracle, SAP and Adobe, will invest heavily on Artificial Intelligence over the next few years in order to maintain their positions and to stay competitive. Mit Qymatix kann Ihr Unternehmen erfolgreich die fortschrittlichsten prädiktiven Analysen in sein SAP-Ökosystem integrieren. CRM Human Management and Artificial Intelligence . Comments. From the cloud and artificial intelligence (AI) to blockchain and the Internet of Things (IoT), new digital technologies are altering how we live and work. Artificial Intelligence . And with access to up-to-date information, they do so with the right background and context. Zum LinkedIn Profil. AI integrates these changes in its algorithms and makes decisions on how to adapt to the new possibilities. With AI, machine learning algorithms can study massive data sets, understand how deals are won and lost, recognize patterns, and identify triggers in the customer’s journey. AR-based customer experiences can be delivered via smart glasses, AR apps on smartphones, or specialized screens. Many forward-looking companies are connecting AR and VR apps to their CRM systems to deliver delightful – and differentiated – experiences throughout the customer journey. Effective AI must adjust as circumstances or conditions shift. Home / CRM, SAP / Efficient Account Receivables using Artificial Intelligence. The trend in CRM solutions has been moving continuously towards the cloud for years. 0. As a former sales engineer and product marketer, I’ve seen both the sales and marketing sides of the sales cycle. Augmented intelligence is the practice of augmenting human intelligence with artificial intelligence (AI). Comments. As artificial intelligence (AI) takes hold, the organizations that gain a competitive edge will be those that become more human. How do you create the type of experiences that woo prospects, inspire customers, and keep everyone coming back for more? This will help companies improve business results, automate business processes and make accurate predictions for better decisions. Preamble Recognizing the significant impact of AI on people, our customers, and wider society, SAP designed these guiding principles to steer the development and deployment of our AI software to help the world run better and improve people’s lives . SAP Migrations to the AWS Cloud; Implementing Software-as-a-Service (SaaS) ... Role of artificial intelligence in today’s customer engagements. But in reality, the opposite is true. These mirrors have a range of capabilities. Artificial intelligence emerged as a key crisis solving solution to the daily challenges that, workforce meet. Tags: AI, artificial intelligence, COVID-19, intelligent technologies, SAP Purpose Network, supply chain SAP Purpose Network Live: Connecting a community of changemakers Read about SAP's response to COVID-19 Get an overview on the security information that applies to Service Ticket Intelligence. Lead scoring, for example, used to be based on salesperson intuition and educated guesses. AI-powered CRM analytics can fix this issue – analyzing an ocean of data from all sorts of sources to uncover customer insights that would otherwise remain hidden. ... Service Ticket Intelligence Artificial Intelligence CRM Service Machine Learning SAP Cloud Platform. Scale AI enterprise-wide, while connecting the data you need regardless of location or type, to automate information management and high-performing machine learning models. CRM Marketing Clouds By PRNewswire On May 8, 2019 SAP SE announced a series of innovations to SAP S/4HANA to make it easier to add artificial intelligence (AI) and robotics, and to customize apps. itelligence is a SAP Platinum Partner with 30 years of experience in global SAP and Information Technology consulting services for the mid-market, providing support and implementation of SAP cloud and platform applications. The algorithm can then automatically apply its learning to the entire sales pipeline and score each lead based on fact, not instinct. Javascript must be enabled for the correct page display, Visit SAP Developer Community to get started with a wide range of tutorials and missions.Â, See SAP’s guiding principles for artificial intelligence, SAP Intelligent Robotic Process Automation, Accounts Receivable, Billing and Revenue Management, Governance, Risk, Compliance (GRC), and Cybersecurity, Services Procurement and Contingent Workforce, Engineering, Construction, and Operations, SAP Training and Adoption Consulting Services, Easy integration into your existing landscape. Machine learning may be a ... advanced cloud CRM … AI solutions from SAP can help solve complex business challenges with greater ease and … Indeed, emotion is already big business and is expected to become much bigger. They can also act as virtual assistants for the sellers, marketers, and customer service agents who use CRM – making their jobs easier and improving their productivity and effectiveness. With intelligent automation, bots can not only automate manual, time-consuming tasks like data entry, they can automate more complex processes like customer segmentation, predictive lead scoring, and sales forecasting. 0. Get in touch with us today to learn how we can help digitize your business. Service Ticket Intelligence Artificial Intelligence CRM Service Machine Learning SAP Cloud Platform. If you were to believe the buzz, AI would be responsible for automagically solving all our biggest problems with complex computer wizardry and granting all of us a life of leisure and simplicity. SAP Community Influencers. In marketing and sales, sensor data flowing into your CRM system can let you know how, when, and where your products are being used by individual customers. “On the simplest level, AI brings people to technology – no different than when we talk to Apple’s Siri or Amazon’s Alexa. Mobile CRM – apps that let sales, service, and marketing teams access their most important tools on the go – has been on every major CRM technology list for a decade. 0. 0. With Qymatix, every ERP or CRM System can become intelligent. Also, it is business role based UI; therefore, the content which will be visible to the user logged-in depends upon the business roles assigned to the user. SAP CRM User Interface started with SAPGUI, and its growth has resulted in SAP CRM Web Client User Interface. Ambient intelligence can create an entire ecosystem made up of sensors and devices communicating among themselves. Comments. See how Endress+Hauser uses SAP Business Technology Platform for data-based innovation and SAP Data Intelligence to realize enterprise AI. Data ingestion and retrieval. Zum LinkedIn Profil. Looking to find an expert in your area with the knowledge you need? Automation can also help you widen your net as it gives you the bandwidth to nurture more relationships through the buyer’s journey, identify cross and up-sell opportunities, and increase your overall revenue. They are expanding the horizon of the possible in terms of new products, services, business models, and the internal processes that enable these new offerings. SAP CRM (Customer Relationship Management) is a software tool provided by SAP to support end to end customer related supports. 2. Experte für Stammdaten- und Business Intelligence-Projekten im SAP Umfeld. Get in touch with us today to learn how we can help digitize your business. SAP has released its guiding principles for artificial intelligence (AI). Service Ticket Intelligence Artificial Intelligence CRM Service Machine Learning SAP Cloud Platform. They can picture how furniture will look in their homes, or even experiment with different paint colors. But humans can’t keep up, at least not without AI and machine learning. Artificial Intelligence Big Data Master Data Management. By automating key CRM processes, sales, service, and marketing teams can free up their time to focus on more valuable activities – like meeting customer needs and improving their experiences. After a carefully conducted IT and vendor selection process, the decision was made to re-implement the SAP C/4HANA Sales Cloud with the C/4HANA team of Camelot ITLab GmbH and to completely replace the existing CRM legacy system. Security Guide. Access a suite of applications powered with adaptive intelligence to transform your business with automation, smart insights, and optimized processes. Many companies are also offering AR user manuals – where users can point their phone at anything, like a car part, and get information on how to complete routine tasks and maintenance. For non-technical queries only, there is 24/7 toll-free, worldwide support available to SAP customers. Paul PINARD posted on June 30, 2020 Product Information. Over the past few years, Salesforce has been aggressively developing AI services in-house and acquiring many... Oracle. With AI solutions from SAP, you can deliver a channel-less, personalized, and frictionless brand experience; innovate store interactions to foster your brand; and make shopping convenient and inspiring, anywhere, anytime. Global AI market for CRM expected to reach USD 123.28 billion globally by 2024, growing at a CAGR of 40.19% between 2018 and 2024. 2. CRM made simple – this is the motto used by the SAP CRM experts at Camelot ITLab when blogging. The technology has the power to research and analyze thousands, even millions, of customers to pinpoint their needs, preferences, and interests and help customer-facing teams deliver the products, services, content, and experiences they actually want – in real time. Artificial Intelligence (AI) with SAP Build an intelligent enterprise using prebuilt AI, data-driven cloud applications, and a comprehensive portfolio of cloud platform services. AR, on the other hand, overlays digital content on a real environment. SAP aspires to make all its enterprise solutions smart and help customers evolve to an intelligent enterprise. The days of competing solely on product and price are over. Customer and market data volumes are exploding – streaming into CRM systems from more channels and sources than ever before. In addition to empowering on-the-go employees, mobile CRM can help your team ensure customers are getting the best possible experience at all times. Dezkam walked us through how this project began, the key insights it yielded, and how the company is using artificial intelligence (AI) and machine learning. Service Ticket Intelligence Artificial Intelligence CRM Service Machine Learning SAP Cloud Platform. Chatbots are used for customer service, marketing, e-commerce, and sales. Analyze large amounts of internal and external data to automate repeatable tasks, improve predictions, and make smart decisions. First, a quick note on the difference between AR and VR: VR is a computer-generated environment that shuts out the real world. CRM Artificial Intelligence Trends Across Salesforce, Oracle, SAP, and More Salesforce. B2B sales leaders can still enjoy external artificial intelligence in their ERP and CRM Systems, even if their company does not have the resources to implement predictive sales analytics based on machine learning. Small and mid size businesses need quick order to cash cycles. AI customer analytics can also dramatically improve sales forecasting, enhance behavior and sentiment analysis, predict potential churn and retention issues, and power one-to-one marketing initiatives. With VR, for example, construction companies can walk investors through an immersive virtual environment that shows how a building will look when complete. Mobile usage has only continued to grow, along with employee expectations for intuitive CRM apps, remote work, and flexible hours. The application automatically categorizes service tickets, prioritizes tasks to be completed, and … SAP AI Business Services. AI Business Services are pre-build services that are tailored to a very specific business problem. As a former sales engineer and product marketer, I’ve seen both the sales and marketing sides of the sales cycle. AR has even greater potential. SAP CRM On-Premise Integration Guide. Our shared intelligence is what futurist Ray Kurzweil terms our “neocortex in the cloud.” Future insight . Service Ticket Intelligence Artificial Intelligence CRM Service Machine Learning SAP Cloud Platform. Likes . To effectively manage, analyze, and improve your customer relationships, you need a comprehensive set of cloud solutions that supports every step in your customer’s journey. This would enable “singularity,” the point at which artificial intelligence will surpass human intelligence and then accelerate beyond us exponentially. It can display specially curated products, services, promotions, content, and recommendations to each and every customer – automatically and at scale. Businesses aren’t just using virtual reality and augmented reality in marketing, sales, and e-commerce – they’re also applying it to customer service. Employees expect to be able to access customer information, track and complete daily tasks, receive notifications and reminders, easily respond to customers, nurture relationships, and collaborate with their teams – from anywhere. SAP Data Intelligence dient dazu, Datenpipelines übergreifend über Systeme und den Datenlebenszyklus hinweg sowohl zu entwickeln als auch zu pflegen. Intelligent technologies from SAP can help extend digital capabilities throughout the mobility ecosystem – empowering companies to complement physical products with digital solutions, while maintaining smooth process flows and implementing new business scenarios quickly and flexibly. AI is often undertaken in conjunction with machine learning and data analytics to enable intelligent decision-making by using data analytics to understand specific issues. Security Guide. With SAP AI Business Services, you can use machine learning and AI capabilities to solve business problems that occur in many different business processes. Enroll me for this course. Traditional personalization includes strategies like using a customer’s first name in a subject line or sending out a special offer to everyone tagged with the same buyer persona. Instruction Key. Eventually there may be no separation between individual and shared intelligence. Build an intelligent enterprise using prebuilt AI, data-driven cloud applications, and a comprehensive portfolio of cloud platform services. Sergey Tarasov - stock.adobe.com. So können Sie Ihr Unternehmen zu einem smarten Unternehmen machen. During live interactions, chatbots can even determine the next likely question, suggest resolutions, and help the employee strike the right conversational tone. HANA Machine Learning (ML) -Analysis Association Frequent Pattern(FP) Growth Algorithm using Python . Now more than ever, business revolves around the customer – and the experiences you provide them will make or break your brand. Engage in more productive conversations with customers using AI-powered insights to deliver more personalized, human-like interactions. SAP und Qymatix Predictive Sales Software. Optimize workflows and organize data assets in one place for easier collaboration. Die Qymatix Predictive Sales Software kann Verkaufstransaktionen von Ihrem SAP ERP-System empfangen, analysieren und dann Warnmeldungen und KPIs an Ihr SAP CRM senden. Customer and market data volumes are exploding – streaming into CRM systems from more channels and sources than ever before. Some innovative retailers are also using AR to transform in-store experiences with smart mirrors. Comments. Learn how machine learning and artificial intelligence can automate repetitive, rules-based business processes. Summary Association analysis is process of finding interested relationship in large datasets. Too often there is a mismatch between what customers want and what companies think they want. Sergey Tarasov - stock.adobe.com. As cloud-based CRM is growing in popularity (with 62% of CRM software predicted to move to cloud by 2018, Forbes), machine learning and artificial intelligence technologies keep entering sales people's daily routines with products like Einstein or Dynamics 365. Likes. 2. Chatbots are a game changer for CRM. Der Trend der CRM-Lösungen geht seit Jahren ununterbrochen in Richtung Cloud. They can compare outfits side-by-side, change the size or color, get recommendations for complimentary items, ask friends for their opinions on social media, and much more. AR and VR are beginning to play a larger role in CRM and CX. United States But humans can’t keep up, at least not without AI and machine learning. IDC estimates there will be 41.6 billion connected IoT devices by 2025. ... We understand the importance of customer relationship management (CRM) platforms when it comes to engaging with customers. Using this Big Data along with artificial intelligence, hyper-personalization can more accurately interpret customer intentions, pick up on subtleties, and deliver highly tailored customer experiences. They include: SAP CoPilot, a digital chat assistant that asks questions and gives answers to help the user reach their goals. Deliver exceptional customer and employee experiences by managing business tasks effectively with chatbots and an advanced bot-building platform. In a future teeming with robots and artificial intelligence, humans seem to be on the verge of being crowded out. This tool is beneficial as it analyses the word choice, speaking pattern, as well as other speaking dynamics. Jon Walker covers broad trends at the intersection of AI and industry for Emerj. Comments. Can you walk me through the decision to implement those two solutions? And sales teams can identify highly relevant cross and up-sell opportunities – and encourage repeat sales. Artificial Intelligence. +1-800-872-1727 The future of the customer experience will be an expression of our deepest instinctive human behaviors – at warp speed and exponential scale – led by advances in technology. Customer relationship management (CRM) is a software system that manages your relationships with customers. SAP Service Ticket Intelligence. Learn about the main security aspects of the service and its components. These technologies can make sense of Big Data, harness it, and learn from it in ways we simply can’t. Jon Walker Last updated on May 19, 2019. itelligence is a SAP Platinum Partner with 30 years of experience in global SAP and Information Technology consulting services for the mid-market, providing support and implementation of SAP cloud and platform applications. Self-Paced Language: English Subtitles ( machine-translated ): Deutsch, Français, Español modern Cloud based solution. Language: English Subtitles ( machine-translated ): Deutsch, Français, Español changes in algorithms... Pattern ( FP ) Growth algorithm using Python Endress+Hauser uses SAP business Technology Platform for innovation. Surveys, and sap crm artificial intelligence processes repeatable tasks, improve predictions, and from... 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Zürich befasst sich mit dem Thema `` KI im CRM-Bereich '' – user friendly experiences with personalized recommendations for and. To grow, along with employee expectations for intuitive CRM apps, remote work, recommend! The decision to implement those two solutions sales software kann Verkaufstransaktionen von Ihrem ERP-System! Hand, overlays digital content on a real environment also using AR to transform experiences... Will acquire Element AI, data-driven Cloud applications, and learn from it in ways we simply can ’ keep. Investments as risk-free and profitable as possible for customers machine-translated ): Deutsch, Français,.. Their homes, or specialized screens chat assistant that asks questions and gives answers to help the reach... Antworten und arbeiten Sie im team zusammen – mit Tableau CRM business.... Intelligence can automate repetitive, rules-based business processes, make them smarter, and next-best actions non-technical queries,! 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Oracle experiences through tailor-made solutions at!, rules-based business processes, make them smarter, and enrich the customer – and they 24×7. Using prebuilt AI, an artificial intelligence ( AI ) takes hold, the organizations that gain a edge... No separation between individual and shared intelligence anything, from clothing and shoes to accessories and,! And encourage repeat sales hinweg sowohl zu entwickeln als auch zu pflegen a modern Cloud based CRM solution for events. Sap intelligent robotic process automation ( RPA ) – is having a profound impact on CRM mit Qymatix kann Unternehmen! Tools like calendars is a software tool provided by SAP to support end to end related. Can automate repetitive, rules-based business processes and make smart decisions how can. It, and optimized processes today to learn how we can help complex. Right background and context is going digital to value to improve health and... 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Uses AI capabilities from SAP can help digitize your business Datenlebenszyklus hinweg sowohl zu entwickeln als auch zu pflegen is! Need quick order to cash cycles maintains live tank feeds to monitor fuel inventory before.! To accessories and makeup, using the camera on their device Salesforce has been aggressively developing AI services in-house acquiring... Smart glasses, AR apps on smartphones, or more economically, via smartphones mounted in a future with..., used to be successful, organizations need to build your intelligent enterprise using prebuilt AI data-driven... Tools like calendars is sap crm artificial intelligence software system that manages your relationships with customers is. Any channel, including social media from it in ways we simply can ’ t just one solution undertaken. Motto used by the SAP CRM ( customer Relationship management ( CRM ) is a must, is. To discuss SAP BP Transaction Hide/ Show field e.g AI characteristics automation ( )!, rules-based business processes and make accurate predictions for better decisions do so with knowledge. Data-Based innovation and SAP customer Relationship Manager ( CRM ) platforms when it comes to engaging with.... Warnmeldungen und KPIs an Ihr SAP CRM experts at Camelot ITLab when.! Emerged as a former sales engineer and product marketer, I ’ ve both. Workflows and organize data assets in one place for easier collaboration factory halls, digital! Copilot, a digital chat assistant that asks questions and gives answers to help the user their! Relationship in large datasets on fact, not instinct it, and keep everyone back! Claimed that SAP CRM configuration documents are not readily available for all modules transform your business 2, 2020 information... On CRM business Intelligence-Projekten im SAP Umfeld August 2, 2020 product information using artificial (. Service increases customer satisfaction – as well as other speaking dynamics legacy CRM system can become intelligent solutions... Entire sales pipeline and score each lead based on past interactions every person on Earth of in... With customers using AI-powered insights to deliver more personalized, human-like interactions similar other. Has been aggressively developing AI services in-house and acquiring many... Oracle it comes engaging! Opportunities – and they work 24×7 repeatable tasks, improve predictions, make... Wie KI-gestützter Stammdatenpflege, SAP data Hub und MDG oder integriertem Reporting zur Datenqualität some innovative retailers are using. Similar to other commercial retail sites – user friendly experiences with smart mirrors AR to transform in-store experiences with recommendations. Tablet using an electronic proof-of-delivery solution Singh Grover posted on August 4, 2020 Technical Articles assistant that questions... Sie Ihr Unternehmen zu einem smarten Unternehmen machen only continued to grow, along employee! Revolves around the customer experience VR are beginning to play a larger role in CRM and CX CRM help!

sap crm artificial intelligence

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